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    • Sales & Event Coordinator - Christchurch, England, United Kingdom - Harbour Hotels

    Harbour Hotels
    Harbour Hotels Christchurch, England, United Kingdom

    2 weeks ago

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    Description

    Senior Wedding & Events Coordinator

    Join our prestigious hotel group, Harbour Hotels, and be part of an exceptionally exciting time in our ever-growing brand. As the Senior Wedding & Events Coordinator, you will play a key role in growing the events and accommodation business within the corporate, social, and wedding markets.

    Key Responsibilities:

    1. Client Management: Ensure all telephone, personal, and written inquiries are dealt with promptly, in a friendly manner, and in line with company standards.
    2. Handle a variety of event inquiries ranging from professional meetings to private functions and weddings.
    3. Business Development: Manage upcoming business on the books and support the coordinator.
    4. Presentation and Reputation: Maintain a warm, personable nature, a can-do attitude, and an exceptional eye for detail.
    5. Client Relationship Building: Be confident, enjoy client relationship building, and have clear planning and organizational skills.
    6. Results-Driven Approach: Be passionate, driven, and focused on achieving optimum results with a proactive approach.
    7. Exhibit excellent written and spoken communication skills.
    8. Balance multiple activities with demanding timescales in a reactive environment requiring immediate attention.
    9. Attend and host Wedding Open Days/Evenings throughout the year and Wedding Fayres on behalf of the company.
    10. Deputize for the Event Sales Manager in their absence, ensuring weekly sales records are recorded and distributed.
    11. Actively work to convert wedding inquiries, understand package allocations, and scope benefits to secure bookings.
    12. Manage the sales office efficiently, ensuring function sheets are distributed and general office management is maintained.
    13. Ensure all events are confirmed with final details obtained, deposits processed, and documentation sent to clients and communicated to the hotel team.
    14. Convert customer inquiries into confirmed sales to develop future and repeat business, contributing to the hotel's profitability.
    15. Work flexible hours over 7 days to meet business demands.
    16. Previous hotel experience is preferred, with knowledge of Opera & Thynk; full training will be provided for the right candidate.

    What's in it for you...

    • Excellent progression opportunities within the Harbour Hotels Group
    • Individual and bespoke career pathways
    • Competitive salary across all roles
    • On-the-job training and development with opportunities for internal promotions
    • Hotel stay and Food & Beverage discounts across Harbour Hotels, Access to benefits and discount platforms, Employee Assistance Program, Stylish boutique uniform designed for Harbour Hotels, Meals included while on duty
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Sales & event coordinator