Administrative Assistant - Peterborough, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a non-clinical support service to the Lead Palliative Care Nurse and the Lead Cancer Nurse.

To provide efficient and comprehensive administrative support to the Specialist Palliative Care Community and Hospital Teams.
To perform all allocated clerical and administrative tasks required to meet the needs of the service.
To undergo training as necessary to meet the needs of new developments within the service.
Managing individual workload in order to meet project deadlines assigned to the post holder.
The ability to demonstrate initiative and tact and to maintain confidentiality is essential at all times.
To undertake tasks set by the Administrative Team Leader for the Specialist Nursing Team.
Utilising Microsoft Office packages including Excel (Spreadsheets), Word, Access (Databases), Publisher, PowerPoint and Outlook to provide an efficient service for the department when required.
Support the smooth running of the department in relation to nonclinical work.
Respond to enquiries from within the organisation and external partners ensuring good communication and appropriate response in a timely manner.
To become conversant with the electronic rostering and electronic staff record programmes.
Knowledge of the administrative work within the speciality enabling appropriate support with workloads.
Demonstrate initiative and tact, ensuring confidentiality is maintained at all times.

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (prorata for part time staff);
NHS Pension Scheme:
Flexible working opportunities;
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Career development and training;
Wellbeing support and activities;
Inhouse physiotherapy Service;
Onsite canteens with subsidised meals;
Subsidised staff parking (currently free).
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Key Responsibilities:

Teamwork

As a team, ensure that all functions within the speciality are completed.

Maintain close working relationships with colleagues within the department and Clinical Business Unit.
Work flexibly and liaise with other nonclinical assistants and other departments within the organisation to maintain smooth running of the service.
Advise the Administrative Team Leader or the Lead Nurses of any points of concern in relation to the administration of the service and processes in place.
To assist the senior nursing team to ensure the delivery of an efficient and comprehensive service which is receptive to the needs of the staff and meets the performance requirements of the Trust in accordance with the policies.
Be aware of workload and pressures within other areas enabling support to be given to the team as necessary

Communication

Communicate in an appropriate manner with staff across the Trust and bodies external to the Trust.
Deal with any problems in a constructive manner, communicating with relevant staff as necessary.
Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues

Operational and Administration Processes

Administration

The post-holder is required to maintain both paper and computerised records in accordance with Trust standards.

Staff Records

To set up and maintain staff personal files.
Prepare rosters by adding requests, annual leave and study leave as appropriate. Check rosters daily for discrepancies and action accordingly. This includes managing annual leave, recording staff absence, updating staff working patterns and ensuring study leave is accurately recorded.
To use the Electronic Staff Record Service to update all changes to staff posts including; change of hours, post, starters and leavers in a timely manner.
Support the senior nurses with the recruitment process paperwork and checks.
To monitor sickness absence and arrange sickness absence meetings as required. Maintain departmental sickness statistics.
To type invite and outcome letters relating to human resource issues as required.
Book annual appraisal appointments and 1:1 meetings, prepare paperwork and type up the actions and ensure placed on individuals' file.
Produce department statistics as required

General Admin duties to include:

Accurate filing of information for the Lead Nurses.
Presentation of letters and forms for signature.
Timely distribution of letters and information, both for Trust and external post.
Opening of post and appropriate distribution of correspondence.
Organise any meetings for the team as appropriate.
Take notes at nursing led department meetings and produce typed minutes.
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