Contact Centre Advisor - Bristol, United Kingdom - Perfect Placement Automotive Recruitment

Perfect Placement Automotive Recruitment

Verified Company

Bristol, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Advisor Required in Bristol.
- £19,307 annual starting salary

Bonus earned providing an uncapped ontargetearnings of £22,000£23,000 pa.
37.5 hour week
Monday to Friday with 1 in 6 Saturdays 8:00am1:00pm

Our client, a large multi-branded car and motorcycle dealer group with over 20+ sites across South West England, are currently looking to recruit a Contact Centre Advisor for their head contact centre situated in Bristol.

Working as part of a friendly team, in this Contact Centre Advisor role your responsibilities shall include:

Provide excellent customer service to all of our client's customers
Take inbound/make outbound Service & MOT appointment calls and book any work within workshop diaries
Undertake manufacturer campaign calls
Carry out follow up calls for future work identified
Contacting and administering online service appointment requests
Assist where possible with live chat enquiries
Assist with campaign calling
Collate all information and bookings accurately
Monitor customer feedback and report as required
Effectively deal with any complaints
Ensure Data Protection/GDPR and confidentiality is maintained at all times

In order to be eligible for this Contact Centre Advisor job you will need to be able to demonstrate good customer service capabilities with a friendly and approachable manner given you shall often be the first point of contact for any customer interacting with our client's business.

You will need to be IT literate, be a team player, capable of working towards targets/KPI's, have an attention to detail and be self-driven and reliable.

Motor trade experience is non-essential for our client but it would definitely help if you have an interest in anything automotive orientated

For your hard work as a Contact Centre Advisor our client is offering:

Starting salary up to £19,307 per annum
Access to performance related bonus scheme providing an uncapped ontargetearnings of £2223,000+ per annum
30 days annual leave (including the bank holidays)
Workplace pension scheme
Access to further technical training/career development
Various additional company benefits such as staff purchase discounts, cycle to work scheme and internal staff competitions
37.5 hour week

Monday to Friday on a shift rota (either 8:00am-4:30pm or 9:30am-6:00pm) with 1 in 6 Saturdays 8:00am-1:00pm

If this Contact Centre Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Bristol please contact Harry Woodcock at Perfect Placement UK Ltd.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.