Analytics Manager - Luton, United Kingdom - TUI

TUI

Verified Company

Luton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There is a large emphasis on seeing analytics-enabled business change through implementation of insight-led recommendations hence, you will also need excellent communication and influencing skills to ensure you can bring multiple and varied stakeholders onthe journey.

ABOUT THE JOB

UK CRM Analytics

Take accountability for developing and owning the strategy for UK CRM Analytics within the UK, including how customer data is used to drive our communication strategy
Proactively identify strategic opportunities for business improvement and follow through to implementation
Ensuring timely, insightful performance evaluation is produced for UK CRM activity, you will drive future investment, strategic and development decisions

Team Leadership

Lead a small team of analysts based in the UK ensuring they have clear direction, workload prioritisation and personal development plans
Develop the team into established business partners who communicate in a way that demands action from stakeholders across the business

Being a Champion of the Customer

Ensure we put the customer at the heart of CRM analytics and drive customer centricity through our insight and recommendations
Collaborate with our digital marketing channels to identify where we can use Customer data to drive customer centricity, bringing the customer to life in other channels and driving business efficiencies

ABOUT YOU

Passionate about developing people and teams
Ability to work and collaborate as part of a crossfunctional team to deliver successful outcomes
Ability to articulate analysis for a wide variety of stakeholders with clarity and in an engaging way
Excellent interpersonal, communication and influencing skills coupled with sound commercial awareness
Strong, analytical problemsolving capabilities with the ability to work on own initiative and contribute to the direction of projects
Knowledge of how models and segmentations are used in personalisation / decisioning, ideally across multiple channels
Ideally have exposure to SQL, Python, Snowflake, Tableau or equivalent tools
Ideally capable and experienced in techniques to deduce from a data set the influences from different attributes e.g. multiple regression, multivariate analysis of variance, discriminant analysis

ABOUT OUR OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas
Financial, Health, Social, Community and Career
Discretionary Bonus Scheme
Private Medical Insurance, single cover with option to add dependants
Permanent Health Insurance