Customer Service Co-ordinator - Didcot, United Kingdom - E&G Recruitment

E&G Recruitment
E&G Recruitment
Verified Company
Didcot, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description
Our client are looking for a skilled Customer Service Co-ordinator to join their amazing team based in Oxfordshire.

As a Customer Service Co-Ordinator, you will be responsible for providing exceptional customer service and ensuring the satisfaction of the clients.


Job Responsibilities:
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Customer Management: Making sure you are engaging with suppliers, and establish strong working relationships to secure competitive pricing and reliable services.
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Customer Service Support: Managing customers orders from start to finish, keeping them informed of the status & progress of the orders. Carrying out invoices and issuing DN's, ensuring accuracy with information, in terms of tax, customs & regulations. Dealing with malfunctions with internal & external contacts. Reporting these malfunctions at its level or that may impact other clients/suppliers outside its scope.
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Documentation and Compliance: Throughout the role making sure you are Preparing accurate shipping documentation, including customs paperwork & Invoices and any other required documentation.
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Data Management: Keeping up-to-date with all of the records of all shipments, including transportation costs, and relevant documentation, using our own internal systems and software.
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Shipment Coordination: Coordinate and manage the end-to-end logistics process for international trading throughout your clients whether its including quoting, booking and managing from collection to delivery.
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Problem Resolution: Making sure you are identifying and addressing any issues or challenges that come about during transportation, Working with internal teams, carriers, and clients to find timely and effective solutions.


Skills & Qualifications:

Experience:

Our client requires you to have previous/similar experience to this role. Ideally SAP system exposure is beneficial


Knowledge:
Solid understanding of import and export trading internationally, customed procedures & having a understanding of credit insurance management.


Organisational Skills:

Strong organisational and multitasking abilities with the ability to handle multiple clients at once, prioritising tasks, meeting deadlines and targets all in a fast paced environment.


Attention to Detail:
Has exceptional attention to detail and great accuracy in documentation preparation, shipment tracking, and data management.


Communication Skills:

Excellent written and verbal communication skills, with the ability to successfully interact with clients & suppliers on a day to day basis.


Problem-Solving Abilities:

You have the Proven ability to analyse and resolve operational issues, make the best decisions under pressure, and implement solutions effectively.


Technology Proficiency:
Proficient in using SAP systems, mastery of office automation and different computer tools.


Team Player:

Is able to work with in any situation with a strong team around them who is constantly supporting you.


Job Types:
Full-time, Permanent


Salary:
£27,000.00-£33,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Didcot: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 2 years (preferred)

  • Logistic organisation: 2 years (preferred)

Language:

- any of languages (preferred)


Licence/Certification:

  • Passport (preferred)

Work Location:
In person
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