2nd Line Support Engineer - Towcester, United Kingdom - Technet IT Recruitment Limited
Description
2nd Line Support Engineer
Towcester
£27,000 - £32,000 OTE depending on experience plus incentives program
Permanent
You will need a can-do attitude with an eagerness for self-development alongside previous experience within the IT Support Sector.
Some of what you will be doing:
- Inbound support request diagnosis and resolution:
- IT all issues affecting workstations, servers, networks, data storage, etc.
- Connectivity network and router optimisation
- Telephony soft PBX configuration and maintenance
- Mobile wholesale portal admin; mobile device management config/admin.
- Provide specialist support for 8x8 and Horizon telephony systems
- Fix hardware faults and install upgrades to client hardware
- Identify trends adversely affecting service quality and mitigate them as appropriate
Ideally, your skills and experience will include:
- IT Support minimum 3 years' experience
- essential
- VoIP Telephony system configuration and maintenance 3 years' experience
- essential
- Team player with a professional, friendly, cando attitude
- essential
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