Wellbeing Service Administrator - Bangor, United Kingdom - Bangor University

Bangor University

Verified Company

Bangor, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Applications are invited for the permanent, full-time Wellbeing Service Administrator within Student Support and Wellbeing.

The Wellbeing Service Administrator will be a calm and professional in person first point of contact for students accessing the service.

They will contribute to the smooth running of the service from general administrative duties, managing appointments to supporting workshops, ensuring information is current and up to date, as well as facilitating referrals to and from the service as appropriate.

The ability to communicate in Welsh is essential for this post.

Applications will also be considered to carry out this role on a part-time or job share basis.

Interviews will be held: 20th March, 2023.

Committed To Equal Opportunities

Overview

The Wellbeing Service offers a broad range of Mental Health and Wellbeing services through one-to-one appointments, group sessions, workshops, training, information and guidance.

It is comprised of a broad range of practitioners offering counselling, mental health support, art therapy and specialist areas of support including support for those who have experienced harassment and sexual violence.

The service also works closely with all support services within Student Support & Wellbeing.

Main

Responsibilities:

Provide effective and proactive clerical support for the range of administrative activity within the Wellbeing Service.
Provide a bilingual, professional and welcoming first point of contact, virtually and face to face, for the Wellbeing Service.
Act as point of contact to prospective and current students, parents and members of the public, advising and supporting students and staff on the Services' procedures, and responding to ad hoc.
As first point of contact for the service the post holder will be expected to respond to risk appropriately within the boundaries of their role. This will include the need to occasionally escalate referrals to the Wellbeing Manager, Duty Counsellor or Head of Student Support & Wellbeing.
Contribute to the smooth running of a complex service diary of counsellors and mental health advisers, making appointments for students with members of the Wellbeing Service, according to prioritised need.
Provide accurate information and advice, based on a sound knowledge of University student support, making effective referrals as appropriate.
Communicate effectively with both staff and students and maintain effective working relationships with colleagues within the University and external stakeholders.
Provide administrative support to groups and meetings connected with the Wellbeing Service, including: Team meetings; working groups; case meetings; fitness to study meetings and to take and distribute minutes where necessary.
Input, update and maintain data within specialised databased ensuring accuracy and confidentiality.
Be responsible for maintaining the Wellbeing Service's webpages and producing, maintaining and distributing all the service's publicity and information materials, in liaison with the Office Manager.
Support the Office Manager in the development, implementation and maintenance of administrative systems to ensure the smoothrunning of a busy and demanding service.
Assist with groups, workshops and courses, this may involve developing programme publicity and at times act as a cofacilitator in terms of practical support.
Provide ad hoc administrative and clerical support to the wider Student Support & Wellbeing Service.
Work collaboratively with colleagues as part of a multidisciplinary team within the Wellbeing Service and across Student Support & Wellbeing, ensuring effective crossreferrals and promoting a holistic approach to student support.
Any other duties appropriate to the grade as required by line management.

Other

Responsibilities:

The post holder will be expected to participate in performance review and developmental activities.
The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University's Welsh Language Policy and the Welsh Language Standards.
The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures, and risk assessments.
The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications/Training

Essential-Desirable- ECDL Certificate.
Experience/Knowledge

Essential