Vehicle Complaints Handler - Manchester, United Kingdom - Oodle Finance

Oodle Finance

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vehicle Complaints Handler

Location:
Manchester

Hours:
Monday - Friday 9.00am - 5.30pm with 1 hour for lunch. We also offer hybrid working - 3 days in the office, 2 at home.

Salary:
£28,000 - £32,000 depending on experience plus yearly bonus
The Aftercare Department at Oodle Car Finance are on a mission to deliver a great customer experience.

In this role you will support the Aftercare Agents with complex vehicle quality concerns, discussing and negotiating the best customer outcome with the supplying Dealer/Broker.

The role will report into our Aftercare Manager, who is looking for a customer focused individual to provide industry leading service whilst delivering fast, quality resolutions to our customers vehicle concerns.

This is a great opportunity to work for a company who places the customer at the heart of all their decisions.

What you'll be getting up to:

Having great conversations with our customers to help them find a suitable solution.
Working with 3rd party service providers and dealer networks to review and resolve any quality concerns.
To be involved in the decisionmaking process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
Work with colleagues across the business to deliver on service and quality commitments.
Provide support, advice and guidance to other departments and our dealer/broker networks to achieve our quality commitments.

The role will be a great fit if:

Previous experience of working within the motor industry and handling vehicle quality issues.
Have technical knowledge, a motor vehicle qualification or relevant industry experience.
Excellent communication and listening skills, both verbal and written.
Ability to proactively manage and prioritise caseload in line with KPIs.
Strong analytical and investigative skills.
A strong desire to support our customers.
Able to negotiate and be a decision maker.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

As a team we are based in Manchester City Centre with great transport links.

Hours - this role would require you to work Monday - Friday 9.00am - 5.30pm with 1 hour for lunch.

We also offer hybrid working - 3 days in the office, 2 at home.

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families.

That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

What are our Perks & Benefits?