IT Service Desk Team Leader - Oxford, United Kingdom - HOLT EXECUTIVE

HOLT EXECUTIVE
HOLT EXECUTIVE
Verified Company
Oxford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
South East, Oxfordshire, Oxford, UK

  • Competitive
  • Permanent
  • V32552


Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris.


They require an
IT Service Desk Team Lead to manage a team of Engineers that deliver world class IT Support to colleagues across the globe, ensuring tickets are resolved in line with SLAs.


Responsibilities for the IT Service Desk Team Lead:

  • Manage the IT Services Helpdesk and team members in the day-to-day running of the IT department
  • Dealing with BAU IT requests and problems
  • Ensure the Helpdesk exceeds evolving SLA targets
  • Assist Head of IT with monthly KPI of SLA, Outages, and top 10 ticket tags
  • Continue to build out the Helpdesk selfservice solutions
  • Setting up and supporting IT equipment (Mobile phones, PC/ Laptops, routers/switches, Printers/ Scanners)
  • Maintaining backups

Skills and Experience required by the IT Service Desk Team Lead:

  • This position will require the post-holder to have, or be eligible to obtain, UK SC Clearance.
  • Two years of experience in a Team Leader role, with proven experience in line and performance management.
  • Excellent knowledge and experience with Microsoft Azure.
  • Experience in supporting onpremise and cloud networks.
  • AWS administration.
  • Experience in the administration of platforms including Windows and Linux.
  • Defining and managing SLAs or XLAs for the business.
  • Terraform, Ansible and other cloud automation technologies

Benefits

  • Competitive
base salary

  • Opportunity to work with a highly talented international team working on cutting edge technology
  • Flexible working around core hours
  • Hybrid working available (dependent on individual role requirements)
  • 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
  • Life insurance and longterm sick pay
  • Private healthcare (taxable benefit)

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