Technical Customer Service Support - Newcastle Upon Tyne, United Kingdom - Nigel Wright

Nigel Wright

Verified Company

Newcastle Upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity

Nigel Wright are delighted to be partnered with a leading Tech company in their search for a Technical Customer Support position.

Based in Newcastle, this is a fantastic Permanent opportunity for someone with proven Customer Service experience, ideally within a Technical role previously.

You will be joining a leader in their field, who support and value their staff with excellent benefits including hybrid working, attractive holidays and pension scheme, monthly incentives and free lunch every day

The Role
This role will require you to support customers with technical problems and help to identify the best solution.

This could be a quick fix to their product or looking at a different service to match their needs, whilst providing exceptional customer servicethrough call ownership, technical expertise and business focussed solutions.

Key areas of responsibility

To take ownership & accountability for offering solutions that benefit customers
To provide customers with the correct solution that solves their query and aims to always exceed their expectations
To ensure excellent customer service standards are delivered at all times
Demonstrating empathy by consistently seeing the customers point of view
To take on board all relevant training and demonstrate a comprehensive understanding of products and services
To recognise opportunities to 'add value' to a customer's relationship by recognising and maximising revenue opportunities
To proactively contribute to the success of the team by sharing knowledge and ideas
To take ownership and always look for areas of improvement and selfdevelopment
To demonstrate and deliver exceptional problem solving and troubleshooting skills
To adapt your communication style to suit the customer.

Full training is provided for this role alongside excellent support from your team and Managers throughout your career with our client.

Benefits
As you will be required to support clients across the UK and internationally, the hours of work can vary depending on your preference across 2 options

Hours/Shifts:

Option 1:
noon - 8.00pm (Permanent)

Option 2:

9.00 am
5.30pm (2 weeks) and then 12.00 noon 8.00pm (2 weeks) rotating every 2 weeks

With this, our client can offer fantastic benefits including

Monday
Friday no weekends
Hybrid working (2 days per week in the office)
Free Parking and free lunch provided when onsite
Excellent Holiday entitlement and Pensions Scheme
Private Healthcare
Monthly incentives
Social Events with colleagues on a regular basis

nature of the clients you will be supporting within this role,

Next Steps
If you are looking for a new opportunity and would like to hear more about this role, please contact me