Product Support Administrator - Redditch, United Kingdom - Marubeni Komatsu

Marubeni Komatsu

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are MKL and why you should work with us
At MKL we are proud to be one of the largest construction equipment distributors in the UK.

We supply some of the world's most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.

We value our local community - with wanting to improve lives and minimising environmental impact being at the top of our lists.

We are continuously building a culture where enthusiastic and motivated people (just like you) can construct a life-long career, within a reputable brand.

Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.

Come and join us to make good products even better - we'd love to hear from you

About the role

Background and details:

We are looking for a Product Support Administrator, based in our
Redditch Head Office, to focus on maximising the company's revenue and contract recovery through national monthly billing of service contracts to customers in a timely fashion.

A key part of the role includes providing advisory support to our service team and Customers, notifying of any maintenance intervention due and any contractual differences during product model changes.

Working with the Technical Support team, you will be developing basic service management reporting and evaluating departmental procedures in order to improve contract billing efficiency.

Duties and responsibilities:

To register contractual agreements on ERP System by inputting clear customer and machine information as well as attention to detail with contract commencement date and contract duration.
To adopt a systematic approach to ensure all hourly billed contracts are billed up to date, by communicating well with customers to get order numbers in a timely fashion throughout the month.
To update and maintain machine hours and contractual information in our ERP System every month.
To process invoice credits to customers when appropriate, if customer's accounts have been incorrectly billed or further settlements require a credit to be offset.
To process 12 monthly machine inspections and raise certification when appropriate if passed.
To understand and keep departmental KPI's up to date and issue monthly updates to branch managers and board of directors.
Cover for Warranty team when required.

Experience and Qualifications:

Experience in producing accurate reporting
Good knowledge of MS Excel and systems
Ability to work to tight deadlines
Excellent attention to detail
Be selfmotivated, a team player and process driven
Previous experience in a similar role /sector _desirable_
Project Management experience _desirable_

What we can offer you

Competitive Salary
Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
Employee Assistance Programme
Pension Scheme
Career development/progression
Death in service benefit