Content Review Lead - London, United Kingdom - Snapchat

Snapchat

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Snapchat

is a camera and visual messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it's always the fastest way to share a moment

We're looking for a Content Review Lead to join a fast-paced, dynamic and proactive team As a Content Review Lead, you will partner with the Policy, Content, Product and Engineering teams to serve the most exciting and safe content to Snapchatters all across the globe.

This is a full-time role that requires flexibility to work evenings and weekends as needed.

What you'll do:

Manage the day to day operations and ensure a seamless business rhythm between all internal and external stakeholders
Be the go to person on content policies & guidelines, identify policy gaps and participate in shaping policy recommendation
Develop training material and deliver training to team members
Design operational excellence initiatives, including metrics to understand and improve operations performance and programs to improve quality
Deliver key projects within the Content Review roadmap, including execution and measured progress
Identify trends to enhance processes and improve efficiency, while driving longerterm automated solutions
Drive quality management activities and conduct regular quality audits
Manage all escalations and triage to appropriate stakeholders
Work with crossfunctional teams to support the product roadmap, manage execution, assess and mitigate risks, develop trend reports and deliver feedback
Work with vendor partners to operationalize new rollouts delivered by global workflows, develop and deliver trainings, and run regular calibration sessions
Keep uptodate with industry trends to help improve Snap operations
Constantly evaluate workflow processes and tools and drive solutions to ensure they are efficiency, high quality and scalable

Knowledge, Skills and Abilities:

Excellent writing and verbal communication skills
Excellent critical thinking and analytical skills
Shown ability to build trust with multiple diverse global teams
Excellent project management experience with adherence to tight deadlines and shifting priorities
Experience with JIRA, Zendesk or similar issue tracking software
Passion for the online safety space
Passion for Snap, content, and creativity

Minimum Qualifications:

Experience in content moderation, operations/programme management, product or related role
Excellent critical thinking and analytical leadership experience
Datadriven and selfstarter with a passion for problem solving
Ability to use data to support decisionmaking and business action
Experience in managing multiple projects and crossfunctional stakeholders
Excellent organizational and project management skills with attention to detail
Bachelor's degree or equivalent work experience

Preferred Qualifications:

Additional language skills are a plus
Experience in online safety related disciplines at a technology company
Knowledge of legal and regulatory requirements related to content moderation
Our Benefits

:
Snap Inc.

is its own community, so we've got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success