IT Support Specialist - London, United Kingdom - Handle Recruitment

Handle Recruitment
Handle Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IT Support Specialist - Mayfair - £40K


A rare opportunity has arisen with global sports media organisation who are looking an independent and experienced IT Support Specialist to assist onsite and remote staff with IT issues.

The role will be to provide IT support to the London office/remote users, managing IT contracts, delivering on Group IT policy, and working with international IT teams and stakeholders.


Your key responsibilities

  • Responsible for the London operations smooth running of IT services.
  • Responding to IT support help desk requests from local London users onsite and remote users.
  • Responsible for the technology side of the onboarding and offboarding processes.
  • Managing London helpdesk support, reporting to internal IT management and London Management on progress.
  • Collaborate with various international IT teams on projects and ensure a smooth rollout to the office environment.
  • Responsible for external IT contracts to include hardware/software returns and outsourcing.
  • Responsible for racking and installing of networking equipment and servers.
  • Managing the order of ICT items as appropriate
  • Responsible for ICT patching for the London office
  • Management of London IT Inventory


  • Moving hardware

  • Monitors
  • IP phones
  • Dock stations
  • Cables
  • Taking calls from users in order of urgency on ICT requests
  • Responsible for the operation of HDX4500 Polycom devices
  • Handson experience with computer networks, network administration and network installation.
  • Build strong business partner relationships with key stakeholders and gain their trust
  • Manage multiple stakeholder requirements & priorities, and ensure that deadlines are met.
  • Quickly assess technology issues and be able to make clear recommendations to solve them.
  • Work on one's own initiative, be selfmotivating, and selfsufficient

Your knowledge
Excellent knowledge of technical management, information analysis and of computer hardware/software systems, including:

  • Experienced and knowledgeable in Mac/Mac OS and Windows 10 Enterprise
  • Microsoft Teams
  • Cisco IP phones 8841 Cisco DX3650 IP phones
  • Citrix Receiver/Workspace/ShareFile
  • Active Directory Windows Environment
  • Smart mobile devices iPhoneAndroid
  • WIN server File and Print locally
  • Cisco ACS system for Wi-Fi
  • Amino and Sky knowledge of services and devices
  • Polycom Audio Visual and conference services
  • Clickshare and other Audio Visual Services

Next steps


Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

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