Desktop Support Engineer - Southampton, United Kingdom - Exponential-e

Exponential-e

Verified Company

Southampton, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Overall purpose of the job:

Provide technical escalation for all Service Tickets assigned to the onsite Desktop Support team from the Service Desk
Provide 2nd Line on site as well as remote desktop support to Exponentiale customers
Work in a rotation to provide onsite 2nd Line Desktop support to Exponentiale customers
Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

Respond to support contacts and tickets as assigned within Service Level Agreements
Maintain an understanding of the internal escalation process
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and nontechnical customer at all levels in the organisations
To be a highly motivated team player with the skills and ability to manage changing priorities
Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
Provide physical Workstation and peripheral relocations
Performs general preventative maintenance tasks on computers, laptops, printers
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible

Knowledge and experience required:

Experience in managing/troubleshooting Windows Desktop Operating Systems
Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
Experience in using ITIL based ticketing system (ITIL foundation preferred)
Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions
Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate