Call Centre Advisor - Stroud, United Kingdom - JUICE RECRUITMENT

JUICE RECRUITMENT

Verified Company

Stroud, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team If you are an enthusiastic, organised and determined individual this role could be perfect for you.

As a Customer Service Advisor you will provide a vital support function, assisting customers with account enquiries to ensure you deliver an exceptional level of service.

The core responsibilities include:

Providing an exceptional level of customer service to customers
Taking inbound and outbound calls
Handling customer support centre admin duties
Answering and assisting in queries such as general Direct Debits, Meter readings, Payment related enquiries and any query relating to all the Group's products and services.

In order to join this fun and energetic team you will have:

Previous customer service experience within in a contact centre environment is desirable
Excellent written and verbal communication skills across multiple channels
Excellent time management with ability to prioritise workloads
Good level of numeracy
Good level of computer literacy including Microsoft Office packages

Our client offers many benefits such as:

Healthcare plan, life insurance and generous pension contribution
Volunteering days
Hybrid working 3 days working in office, 2 days WFH
Various company discounts (including shops, days out and events)
Holidays of 25 days (plus bank holidays) and ability to buy and sell holidays
Cycle to work scheme, car pooling and onsite parking available

Salary - £21,000 - £25,000
depending on experience + performance bonus

Working hours hours a week, Monday-Friday between and 1 in 4 Saturdays 9-1

If you would like more information on this fantastic opportunity, please contact Juice Cheltenham today for immediate consideration

Salary:
£21,000.00-£25,000.00 per year

Schedule: