Customer Service Advisor - Wolverhampton, United Kingdom - Mg accident repair centre

Description

Due to continued growth, we are now looking to appoint an experienced
Customer Service Advisor to join the team, front of house, in our main reception.

This role will be responsible for handling claims from FNOL (first notification of loss) through to completion and handover of the vehicle.

Key responsibilities will include the accurate processing of notifications, ensuring agreed SLA's (service level agreements) are met and KPI (key performance indicator) information is updated on customer portals and the appointed management systems.

This position will be the main point of contact for incoming calls, providing ECD's (estimated completion date) and updating policy holders and insurer/customers on repair progress, as well as managing bookings and diary arrangements in accordance with workshop production levels and arranging the collection and delivery of policy holders vehicles and courtesy cars.

Applicants should have previous experience of working in a similar role, preferably within the motor industry and ideally have some knowledge of using some form of management system.

First class communication skills are essential, along with accurate data input and ability to work to deadlines, targets and objectives in a busy working environment.

• Monday to Friday

• Wolverhampton WV10 7DF: reliably commute or plan to relocate before starting work (required)

• A-Level or equivalent (preferred)

• Driving Licence (required)