Customer Service Administrator - Uxbridge, United Kingdom - Connect 2U Recruitment Ltd

Connect 2U Recruitment Ltd
Connect 2U Recruitment Ltd
Verified Company
Uxbridge, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Connect 2U Recruitment are currently looking for an experienced Customer Service Administrator to work at our clients successful HGV repair depot in Uxbridge, UB9.

Principle Accountabilities

  • Ensure recharges are justified with all the paperwork required
  • Ensure the recharge is accurately charged with a P/O Number and an Invoice Number per line
  • Provide a Recharge Report to the Depot manager & Regional Operations manager every week
  • Support the Depot Manager during customer meetings
  • Answer to customer's queries regarding the recharges with the Depot Manager / recharge management person of each depot.
  • Champion the recharge process throughout the depot
  • Additional duties as required by Line Manager
  • Work in line with and respect the company's policies, rules, and procedures.
  • Deal with telephone calls
  • Manage the invoicing process for the Depot
  • Be the debt controller for the Depot
  • Complete the full recharge process

Measures of Success

  • Achievement of recharge revenue target for the region.
  • Achievement of completed paperwork related to each recharge case.
  • The correctly trained staff in each depot of the correct and appropriate recharge process.

Skills, Experience & Qualities

  • Operating system knowledge of Kerridge / Greenforce / IGLOO
  • Google operating system knowledge
  • Tenacity to succeed in a fast paced and demanding environment
  • Conscientious
  • Focused
  • Ability to work as part of a team
  • Be comfortable working autonomously
  • Ability to organise & prioritise
  • Work to tight deadlines
  • Willingness to make suggestions for improvements in processes.


IMMEDIATE START/INTERVIEW so please send in CV ASAP and we will call you if your skills match up with what the client is looking for.


Job Types:
Full-time, Permanent


Salary:
£30,000.00 per year


Benefits:


  • Company car
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Uxbridge: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service administrator: 2 years (required)


Work Location:
One location


Reference ID:
HG/SA/C2U
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