Housing Assistant - Gloucestershire, United Kingdom - Building Recruitment Company

Building Recruitment Company

Verified Company

Gloucestershire, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BRC - Housing Assistant

LOCATION:
Gloucestershire and Swindon

SALARY:
£22,000-£23,000

DURATION:
Permanent

HOURS:
Mon to Fri

Purpose of role:

To provide an effective service to general needs customers in blocks of flats across Gloucestershire and Swindon.

Daily Duties:

Manage roughly 40 properties across the specified area.
Oversee repairs and planned works.
Assist residents with managing their tenancy.
Inspect properties during tenancy reviews and auditing.
Attend court and action the correct procedure wherever the situation requires it.
Conduct block inspections and report health and safety concerns in a timely manner.
Maximise income collection, effectively dealing with arrears.
Liaise with internal and external stakeholders to provide early intervention in creating solutions for your serviceusers.
Work with your serviceusers in ensuring they have a sustainable tenancy.
Minimise void rent loss, identifying financial losses on your designated patch.
Lead on budget management, deciding how your budget is allocated.
Work with contractors to develop services provided to customers.
Assist with voids and allocations process, completing property viewings and tenancy signups.
Resolve low level antisocial behaviour.
Refer customers to local authorities and thirdparty organisations accordingly in line with safeguarding legislation.
Promote our selfservice system online to reduce demand of frontline resources.
Support serviceusers in personal development, identify aspirations and personal goals and assisting them where you can to achieve them.
Advocate customers externally and internally.
Proactively encourage customer engagement.
Provide insight into neighbourhood level issues and aid the business in community improvement.