Out of Hours Customer Service Advisor Part Time - Thatcham, United Kingdom - Sovereign Housing Association

Sovereign Housing Association

Verified Company

Thatcham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Are you looking for a weekend role that really makes a difference?
Our Careline Team provide 24/7 response for emergency alarm calls and evening cover for our emergency housing repairs. As a Customer Service Advisor you will be taking ownership to resolve any calls that come through.

The Careline service provides call alarms for older and vulnerable people in their own homes allowing them greater independence and freedom.

A call from acustomer could involve a reassuring conversation, a call to a neighbour or relative or contactingthe emergency services.

The Team looks after the alarm service and responds to care alarms, fire panels, door entry, lifts, and smoke alarms.

Our current position is for a part time Customer Service Advisor working 17 hours a week on a 12 month fixed term basis.

You will be working between 8.00am and 4.30pm on Saturday and Sunday.

The first - 6 months while your training takes place will be based in our Greenham office, we can then offer hybrid working.

The salary for this role is £10,338 - £11,486 (equivalent to £22,500 to £25,000 full time) depending on your experience.

What we look for

We are looking for people with great customer service skills who can actively listen
The ability to think quickly and clearly under pressure
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business
This is a deskbased role where you will need a high attention to detail
Good administrative and computer skills

What we offer you

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.

This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice

Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available

Our new office in Greenham Business Park, Thatcham offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment.

About us
Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do.

We build homes, provide great services but also invest in long termsustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business.

With the financial clout of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government,banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself atSovereign. Have a look at our careers site to learn more about us and our values.