IT Helpdesk Engineer - Princes Risborough, United Kingdom - Skye Business Solutions

Description

Our client is looking for an IT Infrastructure and Support Assistant to join the business to support the growth and development of the IT service and provisions required.

• A dynamic environment based in Princes Risborough (officebased for year 1, then hybrid)
• Previous similar IT support experience
• Has, or is in progress of an NQF Level 3, or is willing to work towards an NQF Level 3

This is a fantastic opportunity to be part of the development and growth of providing an excellent IT service provision to a growing and evolving organization.

To undertake administration, support, and monitoring of the ICT network, hardware, and software resources; including installation, maintenance, availability, and security to support the operation requirements of the business.

• Work alongside the IT Manager whilst learning all aspects of the role.
• Be the lead with the development of Microsoft 365 Administration
• Administration and maintenance of server hardware and software systems, including directory services, operating systems, and database systems.
• Administration and maintenance of the company network, including switches and Wi-Fi access points.
• Deal with enquiries, and tickets logged on the service desk and communicate effectively with customers, colleagues, and internal/external personnel
• Assigning and revoking company equipment including laptops and smartphones.
• To ensure accurate record keeping using IT systems
• To work in line with 'best practice' ensuring compliance to relevant policies
• To maintain confidentiality and discretion
• Assist in general administration and support
• Demonstrate a positive, enthusiastic, committed, and flexible attitude towards work, team members, colleagues, and other persons

• Genuine interest in IT as a career
• Confident & professional telephone manner
• Good communication skills, written and verbal
• Ability to communicate at all levels, both internally and externally
• Ability to work under pressure and meet targets and deadlines
• Selfmotivated and able to work without close supervision.
• Ability to work well alone and as part of a team.
• Good numerical and analytical skills, including experience with spreadsheets and computerbased systems, including Microsoft products.
• Ability to learn an ERP / manufacturing system and back up the IT Manager when needed

• Princes Risborough, Buckinghamshire (required)