Administration Clerk - London, United Kingdom - Balham Park Surgery

Balham Park Surgery
Balham Park Surgery
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job description and person specification

Job title
Administration/Prescription Clerk


Line manager
Romy Kalsi


Accountable to
Partners and Business Manager


Hours per week
37.5


Job summary


To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.


Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests.

In addition, the post holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the organisation are met.


Primary key responsibilities
The following are the core responsibilities of the Prescription Clerk.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:


  • Produce prescriptions for the GP to sign in an acceptable timeframe
  • Ensure all prescription requests are processed and are ready for collection within a 48hour timeframe
  • Generate requests for medication on behalf of the patient for nonrepeat items
  • Actively encourage patients to reconcile medications to facilitate monthly collections
  • Discuss with patients their requirements, encouraging patients to order only what they require
  • Act upon compliance issues, liaising with the appropriate clinician
  • Ensure medication reviews are arranged by maintaining an accurate recall system
  • Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients
  • Input data into the patients' healthcare records as necessary
  • Deal with all prescription related enquiries in a timely manner
  • Record and report adverse effects accurately and appropriately, informing the practice manager immediately
  • Data input onto emis web/Docman
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times

Secondary responsibilities
In addition to the primary responsibilities, the Prescription Clerk may be requested to:

  • Support the practice clinical pharmacist as required
  • Partake in audit as directed by the audit lead
  • Support the deputy practice manager in reviewing and updating the organisation's prescribing policy
  • Complete opening and closing procedures in accordance with the duty rota

Qualifications

Essential

Desirable
Educated to GCSE level or equivalentGCSE Mathematics and English (C or above)NVQ Level 2 in Health and Social Care
Experienced

Essential

Desirable
Experience of working with the general publicExperience of working in a healthcare settingExperience as working as a prescription clerk
Skills

Essential

Desirable
Excellent communication skills (written and oral)Strong IT skillsClear, polite telephone mannerCompetent in the use of Office and OutlookEffective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedureEMIS/SystmOne/Vision user skills
Personal qualities

Essential

Desirable
Polite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressure
Other requirements

Essential

Desirable
Willingness to work flexible hours when required to meet work demandsDisclosure Barring Service (DBS) checkNotes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.


All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Annex C - Shortlisting form - Essential criteria

The essential criteria for the role of Prescription Clerk are detailed and are aligned to the person specification for this position.


No

Essential criteria
1

Educated to GCSE level or equivalent

2

Experience of working with the general public

3

Experience of working in a healthcare setting

4

Experience as working as a prescription clerk

5

Excellent communication skills (written and oral)

6

Strong IT skills

7

Clear, polite telephone manner

8

Competent in the use of Office and Outlook

9

Effective time management (planning and organising)

10

Ability to work as a team member and autonomously

11

Good interpersonal skills

12

Problem solving and analytical skills

13

Ability to follow policy and procedure

14

Polite and confident

15

Flexible and cooperative

16

Motivated

17

Forward thinker

18

High levels of integrity and loyalty

19

Sensitive and empathetic in distressing situations

20

Ability to work under pressure

21

Willingness to work flexible hours when required to meet work dema
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