Hotel Receptionist - Plymouth, United Kingdom - St Elizabeth's House
Description
We are looking for a full time receptionist for our busy hotel reception. Experience in similar role is preferred.- To greet guests following the correct registration procedures
- Explain to guest's whereabouts of room, restaurant & other facilities at time of issuing key
- Ensure all bedrooms are allocated correctly and special instructions are actioned
- To update availability of OTAs to ensure overbooking does not occur
- Check out guests and receive payments ensuring all transactions are completed in line with recorded correctly.
- Cash up and reconcile cash, cheques and cards at the start and end of each shift
- To ensure the guest's bills are kept up to date and that all billing instructions are actioned correctly.
- Handle all restaurant bookings and obtain menu preorders for large groups
- Handle all Christmas dining booking and obtain deposits and preorders
- Handle all conference bookings and send the relevant confirmations to the organiser
- Liaise with housekeeping regarding arrivals, stay, departures and any special instructions
- Liaise with the maintenance depart to ensure all issues are reported and actioned
- Maintain knowledge of all services, policies and procedures offered by all departments.
- Maintain a clean, tidy and safe reception area
- To handle and resolve any issues raised by in house guests
- Undertake any reasonable request from a member of the management team
- Ensuring a high level of customer service is maintained at all times
- To assist other departments such as the bar and restaurant when they are busy
This role will require regular weekend work and bank holidays
Job Type:
Permanent
Benefits:
- Onsite parking
Work Location:
One location
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