Sales Support - Sutton, United Kingdom - The Recruitment Network

The Recruitment Network

Verified Company

Sutton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Client

Our client help suppliers simplify and grow their business operations through their extensive local networks, market intelligence and technical expertise.

Their customers benefit from direct access to a large portfolio of high-quality products, avoidingthe complexity of dealing with multiple points of contact.

A responsible distributor of speciality chemicals, and food ingredients.

The Role

The role of the Sales Support & Customer Administrator is to be the first point of contact for customers/suppliers and building strong relationships.

The role fulfils two key functions: supporting the sales side and/or supporting the purchasing side
of the business. Typically, the role specialises in one of these two functions, but occasionally performs a combination of both.

Sale-side:

First point of contact for customers in relation to order placement
Dealing with queries relating to these orders such as price queries and delivery delays
Developing and maintaining good relationships with customers and colleagues
Dealing and resolving customer complaints such as damaged or delayed deliveries
Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
Efficient and supportive team working

Purchasing-side:

Responsible for placing supplier purchase order on our ERP system
Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels
Dealing with queries relating to these orders such as price queries and delivery delays
Maintaining stock levels in accordance with our stock policies
Developing and maintaining good relationships with suppliers and colleagues
Working with our third party warehouses and hauliers to resolve any purchase order queries such as damages and delays.
Resolving any purchase related complaints and recording these so that we can look for areas of improvement.
Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
Efficient and supportive team work
Resilient, and able to multitask and work under pressure
No two days are the same. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting tocomplex or challenging situations as they arise.
Solutionsfocussed our Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identifyand implement solutions/ improvements.
A cando attitude our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team.
Being a team player
Supporting colleagues when needed and working as part of a team is essential to your team's success