Maintenance Co-ordinator - London, United Kingdom - RGR Facilities Ltd

RGR Facilities Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RGR Facilities is one of the UK's leading drainage and grease management companies, working on behalf of clients across the hospitality, catering and food service industries, to provide grease removal and drainage services.

RGR are seeking well-organised individuals with previous relevant experience or a recent degree, to manage client accounts in a full-time, office-based role.

Work as part of a team within a growing office alongside several other maintenance co-ordinators, a finance manager, operations manager, office manager & the company director.

KEY TASKS WILL INCLUDE:

Regular communication, alongside attention to detail will be essential to ensure relevant information about each task is relayed to both engineers & clients.

CRM Management:

Utilise our custom made 'Client Relationship Management' software to monitor, schedule and track tasks, employee performance and overall KPI's.

Training will be provided on the use of this software.

Client Management:

Effectively communicate with our clients, from booking jobs, updating on completed tasks and maintaining a strong rapport with senior members of staff.

Achieve a high level of customer service, ensuring customer satisfaction and retention.

Employee Management:
Directly manage field engineers, overseeing their performance, profitability and set KPIs.

Review and feed back on engineer's job sheets to ensure quality and consistency of work, in line with the company's guidelines.

Industry Software Management:
Learn and manage various industry specific online software. We use these portals daily to accept, schedule, monitor and close incoming jobs and call outs. Our staff will ensure you receive all the necessary training until you feel confident using these portals.

Policy & Permits Compliance:

Due to RGR's UK wide presence, we sometimes work in secure locations such as airports, train stations and shopping centres.

Therefore, ensuring passes, permits, and RAMS (Risk Assessment and Method Statements) are correctly applied, submitted and approved is a key daily task.

Upselling & Quoting:
It is common following our engineer's visits for our clients to require further work done.

As part of looking after our client base, you will need to work with senior management in quoting for additional business and updating clients on work carried out.

Stock Management:
Monitor stock for your allocated engineers, ensuring sufficient stock is always available to carry out their scheduled work. Preventing shortfalls is key.

Reporting & Forecasting:
Implement, report and monitor on accounts performance. Take ownership of accounts ensuring they remain profitable, compared with service cost.

THE IDEAL CANDIDATE:

Strong organisational skills.
Geographical skills and awareness would be advantageous.
Excellent verbal and written communications skills.
Knowledgeable of Microsoft Office suite to manage daily tasks.
Ability to manage multiple projects at a time while paying strict attention to detail.
Able to prioritise among competing tasks.
Critical thinking and problemsolving skills.

WORKING ENVIRONMENT: