Shop Assistant - Cardiff, United Kingdom - Wastesavers Ltd

Description

Job Title:

Reuse Shop Assistant


Responsible to:

Area Manager


Responsible for:

The day to day operation of a reuse shop at the The Cabin, Lamby Way, including sales, cash management, stock, reporting and management of volunteers


Location/departments:

The Cabin, Lamby Way Depot, Lamby Way, Cardiff, CF3 2HP (cover at other WCTL sites will also be required)


Job purpose:

To manage the shop, to increase the volume of material sold through the shop, to liaise with volunteers and recycling centre site staff.

Salary:

£23400 per year pro rata


Hours of work:

22.5 hrs a week to include Saturday, Sunday and Bank Holiday working on a rota basis

Wastesavers is a third sector recycling group that offers a range of recycling, reuse, education and training services in South Wales, based around waste management and recycling.

We are an environmental organisation whose aims are to reduce the amount of material going to landfill and to benefit the local community.

We are looking for a Reuse Shop Assistant to join our team to maximise shop sales and profits, and to help manage the day to day running of the Tip Shop in Newport, including working with volunteers.

The successful applicant will deal with customers on a day to day basis and manage volunteers in a busy environment, whilst also liaising with Cardiff City Council staff who will assist in accessing items for reuse.

This is a part time role which will involve weekend and bank holiday working on a rota basis. Some additional cover during the working week may be required to cover sickness and holiday periods.


Job Role:

• To proactively work with Recycling Centre staff to source stock intercepted at the HWRC sites.
• To sort and record all stock coming into the Shop and to work with volunteers to ensure stock is sold through the appropriate outlet
• To supervise volunteers that will assist in running the shop

Sales

• To keep the shop organised and stock items displayed clearly and attractively in order to maximise sales
• Ensure that the high standard of service to customers that is expected by Wastesavers and Cardiff City Council is maintained at all time.
• Actively support any fundraising activities and promotions
• Implement promotions in the shop as directed
• Actively encourage the public visiting the shop and HWRC sites to visit the Reuse Shop

Shop Appearance:

• Maintain a high standard of presentation, both inside and outside the shop and storage areas
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

Stock:

• Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items
• Manage, in conjunction with the civic amenity staff, the quantity and quality of stock being intercepted
• Ensure there is adequate flow of stock from storage areas to the shop
• Select & price stock at a consistent level in accordance with Wastesavers guidelines

Staff and Volunteers:

• Work with the Area Manager to ensure the shop runs effectively
• Create an organised a pleasant working environment for staff and volunteers
• Ensure that all staff and volunteers comply with Wastesavers policies
• Ensure equality & diversity polices are adhered to

Administration and Security

• Ensure all relevant administration is completed on time
• Ensure all financial, cash handling and security procedures are adhered to
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended
• Notify the Area Manager in the event of suspected theft or dishonesty by any member of staff or volunteers
• Complete all required back office IT systems processes

Health and Safety:

Provide a safe environment that protects all staff, volunteers and the public

Comply with all Health and Safety regulations as per the Wastesavers H&S Policy

Report any maintenance or Health and Safety issues in the shop to the Area Manager.

To work independently and as part of a team

To report to the senior management team

To carry out any other reasonable management requests

Any other duties as appropriate

Clean driving license and access to a car is desirable.

Person Specification


Skills and Experience
Good level of general education
Desirable

IT literate and numerate
Essential

Product knowledge and understanding
Desirable

An understanding of current gift aid legislation is also highly desirable
Desirable

Previous retail experience
Essential

Experience of working to and achieving sales targets
Desirable

Experience of working with PC tills and EPOS
Essential

Experience of cash reconciliation and financial controls
Essential

Some experience of administration / back office organisation is desirable
Desirable


Skills & attributes
Excellent customer service skills
Essential

Strong leadership and motivation skills with the ability to build and motivate a team of volunteers to successfully achieve targeted inco