Retentions Team Leader - Burnley, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Burnley, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Basic salary of £30,000 + monthly bonus

  • 40 hour contract with Fridays finish at 2:45pm

About Our Client:

The client are a card label solutions supplier and deal with a substantial employee base on a national scale.

Renowned for their commitment to innovation and customer satisfaction, they strive to provide top-notch solutions that streamline operations and boost efficiency in the savings & card prepayment industry.

Primary duties of a retentions team leader consist of:

  • Lead and manage a customer retention team.
  • Develop and implement customer retention strategies.
  • Track and analyse customer satisfaction metrics.
  • Ensure that both individual and group targets are achieved by providing support and motivation to the team.
  • Train team members on effective customer service techniques.
  • Address and resolve escalated customer issues.
  • Take responsibility for overseeing behaviour and attitudes in the workplace to enhance relationships with colleagues and management.
  • Liaise with other departments to ensure customer satisfaction.
  • Conduct performance reviews and provide constructive feedback.
  • Support in the planning and prioritisation of retention activities and develop incentives to ensure team success.
  • Drive team towards meeting and exceeding retention targets.

The Successful Applicant:


  • Direct team leader experience
  • Experience in a customer service managerial position
  • Prior experience in a similar industry
  • Ability to manage and implement KPI/SLA's in a supervisory role
  • Proven leadership abilities
  • Proficient experience in various systems, Excel, Microsoft & other
  • Strong skills in data analysis and reporting
  • Excellent communication and conflictresolution skills
  • Ability to multitask and handle pressure
  • A customeroriented mindset

What's on Offer:


  • A competitive salary range of £30,000 per annum.
  • Monthly bonus scheme.
  • A supportive and collaborative company culture.
  • 25 days annual holiday with buy & sell scheme.
  • Flexible shifts with 3pm finish on Fridays.
  • Opportunities for professional development and growth.
  • Cycle to work scheme.
  • The chance to work in a fastpaced and innovative industry.
  • Pension & private healthcare schemes.
  • Casual dress code.
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