Service Request Designer - Bristol, United Kingdom - BT

Verified Company

Bristol, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Request Designer - Defence

Job Req ID:15352
Posting Date:02-May-2023
Function:Service
Location:Assembly, Bristol, United Kingdom
Salary:£30,000 + Excellent Benefits
About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:

we'll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.
Why this role matters

You'll be responsible for delivering a workable & efficient design / networking solution, to enable successful delivery of complex secure national infrastructure, for our Defence contract within Enterprise Managed Service (EMS).

By working collaboratively across all defence teams, you'll help ensure successful fulfilment of orders, delivered proactively within agreed timeframes, and achieve our customer's expectation of service excellence.

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What you'll be doing

Producing complex design solutions that meet the customer's requirement & clearly communicate the requirements of the service to be provided
Designing solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions
Identifying and communicate risk, in respect to any impact on delivery within customer SLA's
Supporting the implementation of new technologies onto the secure defence infrastructure
Working closely with customers, suppliers & stakeholders, maintaining the customer experience
Tracking & update asset management databases with implemented design change
Working to agreed operational performance measures, whilst maintaining the appropriate level of product, network & system knowledge for the role

You'll have the following skills and experience

Good IT Literacy skills (MS Office). Able to manipulate data, prepare documents and presentations
Use of Microsoft Visio (preferred)
Prioritisation of complex workloads, dealing with multiple complex orders
Ability to work both independently & collaboratively with internal / external customers
Customer focused & result driven

Benefits
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities.

Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

22 days annual leave (plus bank holidays)
Generous pension scheme
BT Share Plan
Discounted BT products including TV, Broadband and Mobile

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

Grab it.