Sales and Retention Consultant - Borehamwood, United Kingdom - Pinnacle Pet Group

Pinnacle Pet Group

Verified Company

Borehamwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Summary:

To deliver a first class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet Group client customers.

To sell insurance products & retain customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner.

Promote a positive image of Pinnacle Pet Group & its client companies whilst actively growing the clients business.

Key responsibilities:

Sell policies for a variety of client companies in compliance with all regulatory requirements.
Maximise sales opportunities primarily through inbound channels including crossselling and upselling. Some outbound selling maybe required.
Ability to confidently objection handle in order to retain customers through knowing your product while quickly building a natural rapport.
Answer and handle calls promptly in an enthusiastic, courteous and efficient manner.
Be a team player, helping drive performance by constantly challenging self & by inspiring others to meet their goals.
Identify and respond to the needs of customers, resolving queries where possible.
Understand the client's needs & always try to exceed their expectations.
Manage change effectively by keeping up to date with any changes in regulations, campaigns or products.
Ability to follow a script accurately and compliantly.
Ability to capture & update information accurately.
Recognise and feedback any trends or issues identified.
Share successful sales techniques and best practices with the team to support the team performance.
Respond to changing priorities and achieve tasks quickly and efficiently.
Ability to follow processes & procedures effectively in a regulated environment.
Identify any risks to the department or business. To report any findings to your Line Manager or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised.

Essential

Desirable

Finance or Insurance industry experience
Contact centre experience
Sales/sales through service experience whilst working in a regulated environment.
Outbound sales experience would be an advantage.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£23,000.00 per year

Benefits: