Customer Service Advisor - Slough, United Kingdom - Connect Recruitment Consultants Ltd.

Connect Recruitment Consultants Ltd.
Connect Recruitment Consultants Ltd.
Verified Company
Slough, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Complaints Specialist:

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Bath Road, Slough:

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Temporary ongoing - full time:

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Competitive salary:

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VAC-11153


Our client is looking for a Complaints Specialist to join their busy team where you will be responding to and processing all customer enquiries.


Duties to include:


  • Responding to and resolving all complaints received, either written or verbal and update the database accordingly and in a timely manner
  • Ensure Team Leader is aware of any potential issues
  • Provide a regular complaint summary indicating the current status of complaints, detailing costs and losses to the business
  • Meet individual performance targets
  • Own all issues through to resolution

Skills & Ability

  • Have at least 2 years experience in a complaint handling role
  • Confident in decision making
  • Have excellent communication skills
  • Good negotiation/objection handling skills
  • Able to interact with team members and thrive in a team environment
  • Knowledge of Word and Excel to intermediate level
  • Workflow management
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