Hotel Receptionist - Weybridge, United Kingdom - The Ship Hotel

The Ship Hotel

Verified Company

Weybridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Desborough Hotel Group, require a Hotel Receptionist to be based at their hotel in Weybridge - Best Western Ship Hotel.

The Group own 2 hotels within the Surrey area. Best Western Ship Hotel is located in the centre of Weybridge and has 76 bedrooms, 3 meeting rooms, a bar/lounge area and a restaurant

Responsibilities:

Greet and welcome guests as they arrive at the hotel
Checkin and checkout guests, ensuring all necessary documentation is completed accurately
Provide information about hotel facilities, services, and local attractions
Handle guest inquiries, requests, and complaints in a professional and timely manner
Answer phone calls and direct them to the appropriate department or staff member
Assist with reservations and manage room availability
Maintain a clean and organized front desk area
Process payments and maintain accurate records of financial transactions

Skills:

Excellent communication skills, both verbal and written
Multilingual or bilingual proficiency is highly desirable
Strong phone etiquette and customer service skills
Knowledge of hotel operations and hospitality industry practices
Ability to handle difficult situations with patience and professionalism
Attention to detail and strong organizational skills

As a Hotel Receptionist, you will be the first point of contact for our guests.

Your friendly demeanor, excellent communication skills, and ability to provide exceptional guest service will contribute to creating a positive experience for our guests.

Please note that this position may require working evenings, weekends, and holidays.

Pay:
£24,000.00 per year

Benefits: