Packing / Dispatch Customer Operations Assistant - Chelmsford, United Kingdom - TDI Tuning

Description

Reporting to the Technical Manager, the Assistant/Administrator will be responsible for acting as first line support to all clients with shipment/after-sales enquiries; ensuring an exceptional customer experience at all times.

• Processing customers' payments and creating associating invoice paperwork etc.
• Picking and assembling tuning systems efficiently.
• Liaising with courier/logistics companies to ensure customers' goods are received on time.
• Supporting the Technical Manager by ensuring all customer issues are recorded and handled timely.
• Monitoring stock, packaging, stationery and ordering replacements.
• Offering support and guidance and any assistance when required.
• Contributing to the continuous improvement of the customer support system.
• Packaging and shipping items ready for daily dispatch.
• Providing meet and greet front of house.
• General administration and administrative support.

• Experience of working within an automotive/technical customer support role is not essential but would be beneficial.
• Experience of providing a high level of customer service with an emphasis on exceeding customer

• IT literate.
• Highly organised with the ability to prioritise and manage a busy workload.
• Natural problem solver with a technical mind.
• Good understanding of inventory and stock management (advantage).
• Positive nature and a good team player.
• Determined and selfmotivated.

• Company events
• Onsite parking

• Monday to Friday
• No weekends

• Yearly bonus

• Chelmsford: reliably commute or plan to relocate before starting work (required)