Patient Services Call Handler - WF, Horbury, City and Borough of Wakefield - CV-Library

Description

Job Title: Patient Services Call Handler

We are seeking a skilled and compassionate call handler to join our client's team in Horbury.

The ideal candidate will be responsible for delivering exceptional patient support through effective management of incoming and outgoing calls, scheduling appointments, and providing clear guidance to patients.

Duties and Responsibilities:

• Handle incoming and outgoing calls to address patient inquiries, provide information about services and locations, and resolve any issues.
• Schedule and coordinate appointments for all services.
• Provide exceptional customer service by demonstrating in-depth knowledge of the services provided.
• Listen to patient needs to ensure a positive outcome to queries.
• Remain calm and communicate effectively when dealing with distressed patients.

Requirements:

• Excellent customer service skills and good telephone manner.
• Able to keep calm when dealing with customer queries.

Contract Details:

This is a 12-week Temporary – Permanent position starting immediately.

Salary:

£25,000 - £35,000 per annum (estimated salary range based on the title, job description, and location).