Customer Service Advisor - Ipswich, United Kingdom - Gallagher Bassett International

Gallagher Bassett International

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

_Based in our Ipswich office, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team.

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- *No experience required and full training will be given*_

Primary Responsibilities:

Answering customer enquiries over the telephone
Communicating with customers regarding their insurance policy
Entering customers' information onto internal system.
To accept telephone calls from prospective clients and explain terms and conditions of policies before quoting premium. Take all details and offer the best policy suitable for their needs
Keeping records and sending out renewal letters to agents on our products when requested
To screen clients with preexisting medical conditions via the Medical Screening System and either accept or decline cover for the medical condition, and then process accordingly
Handling and escalate complaints to relevant team members where necessary

Essential Skills:

Full training will be given, however a background in one of the following fields maybe an advantage:

Office administration,
Call centre environment,
Customer service,
Insurance

We are looking for a passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company.

This role has the potential to move through the company and into our growing claims department.

Why CSA Ltd?
CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority.

For over 30 years CSA Ltd have been providing bespoke services for some of the UK's largest insurers, underwriting agencies & brokers.

CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand.

This is what makes us one of the market-leading claims handlers and customer service providers.

We are proud of our company values; we value our people as our most important asset.

We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining CSA Ltd, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

What can CSA Ltd offer you:

Fully funded Qualifications, and Learning and Development Courses
25 Days Annual Leave, Plus Bank Holidays
Pension Package
Subsidised Gym Membership
Life Assurance
Group Income Protection
Season Ticket Loans
Gallagher Benefits Choice Portal
Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types:
Full-time, Permanent

Benefits: