Customer Service Administrator - Liverpool, United Kingdom - Courtney Recruitment

Courtney Recruitment

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

4 long days, then 4 days off - Office based customer service role
Dealing with customer orders, making sure customers are happy
Getting to know the customers, providing excellent service

Customer Service Administrator

Work 4 days a week only 4 long days, on a shift pattern of 4 days on, 4 days off.

(Work 4 days, get a 4 day weekend)
This role is ideal for applicants leaving the bar/hospitality industry.

A varied role, within a successful family run business in Anfield, you will be dealing with taking customers orders over the phone as part of a small team - this is NOT a call centre role, discussing alternatives when something is out of stock and really developinga good relationship with the customers, as many will be 'regulars'.

We're looking for 2 friendly, positive & highly organised applicants with great customer service skills, and confidence on the phone to join this successful, growing business.

The new jobs have been created due to an increase in business.

You will largely beinvolved in maintaining positive customer relations, dealing with orders both over the phone and online, administrative tasks.

There is lots of room for progression within this role for the right person.
Salary & Benefits

Salary:
£20,750 - £23,000 per annum
Hours: 40 hours a week, across 4 days
Working 4 days a week only Your days will be 8am - 7pm.

The shift pattern is 4 days on, 4 days off to cover the businesses extensive opening hours, working 40 hour per week.

Holidays: 28 days holiday (please note you are not automatically given bank holidays off, these are working days like any other in this job due to the industry its in. If you need a bank holiday off, you would need to book it as a holiday)
Skills & Experience

Previous experience with working within Customer Advice, Sales, or phones is desirable
Positive, upbeat, excellent communication skills, and able to provide the best customer service both facetoface and on the phone
Proficient with computers, and Microsoft Excel
Able to work in a fastpaced environment, and thrive
Able to multitask, and stay organised
Natural problemsolving ability, able to think on your feet
Have a strong work ethic, and be eager to learn & improve
Knowledge of drinks products is desirable

Duties

Take customer details; double checking delivery/pay information, and orders are correct.
Produce invoices based on orders taken
Deal with customer payments and payment queries
A key link with the logistics department, enabling them to keep customers informed of delivery dates and delays
Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
Monitor and organise inventory while effectively tracking new services and products
Maintain organised sales records and report monthend goal setting to the senior management team
To collaborate with other departments to ensure smooth integration of sales, accounting and marketing activities.
Attend essential sales training meetings and develop an understanding of all the company's services and products

Courtney Recruitment, part of the Courtney Reed Group Ltd, believes that diverse, equitable and inclusive workplaces make companies more relevant, more supportive, and more resilient.

If you would like to discuss this in further detail, please call.