Customer Service Advisor - Enderby, United Kingdom - Vistry Group PLC

Vistry Group PLC

Verified Company

Enderby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Role Overview:

In a Nutshell

We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire.

As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions.

The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.

Let's cut to the chase, what's in it for you

Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits

In return, what we would like from you

Behave in line with our company values
Integrity, Caring and Quality
Excellent customer focus with construction based customer service background preferred
Good working knowledge of Excel, Word and Outlook
Excellent communication skills
Confident phone manner
Organised and self motivated
Able to work as part of a small team with established processes and procedures
The ability to manage difficult customers over the phone and understand and explain building related issues.
Accurate and consistent approach
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
Experience in a Customer Service role within the housebuilding industry
Positive attitude towards teamwork

More about the Customer Service Advisor role

Handle incoming Customer calls
Logging and allocation of reported defects on webbased software
Progress chase defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Identify trends and common issues
Confirm defects are correctly reported and filter out damage, vandalism and misuse
Develop working relationship with key contacts at Housing Associations and Subcontractors
Handle complaints in a sensitive and consistent manner
Make decisions about progressing difficult issues and identify when internal escalation is necessary
Work within NHBC (or equivalent) guidelines and standard industry practice

Finally, let's tell you a bit more about us
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes.

Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

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