Customer Support Advisor - Basingstoke, United Kingdom - Novax Recruitment Ltd

Novax Recruitment Ltd
Novax Recruitment Ltd
Verified Company
Basingstoke, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support Advisor

Basingstoke/Greenham

£11 per hour

Full Time Contract
Novax Recruitment is actively seeking a Customer Support Advisor. This position is full time hours on a contract basis.


Responsibilities include:

  • Provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels
  • Work directly with internal and external customers to solve problems efficiently and effectively, keeping customers involved and aware of progress
  • Work to SLA and KPI in order to provide the best level of service possible
  • Ad hoc administrative and customer service duties as directed by line management

Skills and Experience required:

  • Experience in a contact/call centre environment (housing sector preferred)
  • Strong IT skills, including knowledge of GDPR
For more information, please contact Euan at Novax on or follow the job advert to apply.
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