Sez Advisor - Dundee, United Kingdom - Abertay University

Abertay University

Verified Company

Dundee, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Abertay is a modern university with a global outlook, rooted in its local and national communities.

We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.

The Support Enquiry Zone (SEZ) team provides a comprehensive 'one stop shop' service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic.

As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.

SEZ sits within the 'Student and Academic' Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right.

In addition, the team works closely with colleagues from across the University including:
Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).

In order to meet student requirements SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support.

Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.

Applicants must be able to work well under pressure and as no two days are the same at SEZ, tenacity and resilience are key You must be comfortable dealing with difficult situations and be able to think quickly on your feet, maintaining overall service quality while balancing different demands at peak periods.

Committed to Equal Opportunities
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Abertay University is a Scottish Registered Charity,_

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No: SC016040_

Job Types:
Part-time, Permanent

Part-time hours: 28 per week

Salary:
£23,715.00-£27,131.00 per year

Schedule: