Case Administrator - Torquay, United Kingdom - HM Prison & Probation Service

HM Prison & Probation Service

Verified Company

Torquay, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Details:

Reference number:

Salary:

- £20,126 - £24,225

A Civil Service Pension with an average employer contribution of 27%
Job grade:

Other

NPS Pay Band 2 National
Contract type:
Permanent
Type of role:
Administration / Corporate Support
Working pattern:
Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at NPS Bay House, Riviera Park, Nicholson Road, Torquay, TQ2 7TDAbout the job

Job summary:

Please refer to Job Description
Job description:

About the role

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £20,126. The Probation Service offers the opportunity for annual pay progression.

The table below shows the pay increases a Case Administrator could receive:

Present Day

1 October 2023

1 April 2024

1 October 2024

£20,126

£20,126

£21,250

£22,320

To be successful in this role:

You'll love learning new things and can adapt to meet the needs of our organisation.
You'll be prepared to use your own initiative and enjoy working as part of a team.
Multitasking will be second nature, ensuring tight deadlines are met, with a cloud first approach.
You'll use Agile methodologies and promote a culture of continuous improvement.
You will be at ease working closely with other teams collaborating across diverse business areas with a range of people.

Additional duties will include but is not limited to:

Diarising calendar with appointments
Uploading and recording on IT systems
Proof reading documents
Helping to navigate and access IT systems
Proof reading computer produced work prior to deadline submission
Electronically record notes and forward in an accessible format

Overview of the job
This is an administrative job within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Provide cover for an effective and efficient reception and telephone enquiry service.
Act as single point of contact within unit for specialist area of work as required.
Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures.
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the LDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the PS statutory responsibilitie