Customer Service Team Leader - Cwmbran, United Kingdom - HollyField Personnel

HollyField Personnel
HollyField Personnel
Verified Company
Cwmbran, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Team Leader
£29,400


Job Type:
Temporary to Permanent


Location:
Cwmbran


Hours:
Monday to Friday, 8:30am - 5:00pm (40 hours per week)

Training:
Tamworth, Sutton Coldfield - All expenses paid.

Are you ready for an exciting customer experience role that offers growth, autonomy, and the opportunity to make a real impact? Join our prestigious client's team as a Customer Service Team Leader and take your career to new heights


What Our Client Offers Once Made a Permanent Member of Staff:

  • 29 days holiday (including bank holidays)
  • Workplace Pension Scheme
  • Life Insurance
  • Eye Tests
  • Medical Cashplan
  • Yearly Flu Vaccination
  • Annual Pay Review
  • Quarterly bonus scheme

Duties & Responsibilities:


  • Lead, motivate, and mentor a team of Customer Service Coordinators.
  • Conduct performance reviews and support team members' training and development.
  • Analyse and correct financial data to maintain accurate projected margins.
  • Act as a key liaison between customers, insurance companies, and contractors.
  • Provide outstanding customer service, addressing materials choices, and ensuring satisfaction.
  • Oversee claims within SLAs, scheduling restoration teams efficiently.
  • Input accurate data into systems and customer portals.
  • Produce reports based on field staff input.
  • Resolve and escalate complaints following FCA guidelines.

Skills and Experience:


  • Previous experience in a similar role.
  • Strong communication skills, both verbal and written.
  • Outcomedriven with good organisational skills.
  • Ability to work under pressure and on own initiative.
  • Flexibility with working hours.
  • Full understanding of all contracts within your responsibility.

Job Ref:
EN373
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