Recruitment Advisor Apprentice - Greenford, United Kingdom - MetaGedu

MetaGedu

Verified Company

Greenford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £18000 per year
Duration 18 months
Advert closing date 10/02/2023

Description

The role of Recruitment Advisor is to provide a highly professional and efficient customer service by receiving calls promptly and efficiently, identifying the caller's requirements while projecting the Company's image in a courteous and helpful manner.

Main Responsibilities

Developing and sustaining solid relationships with prospective students and company stakeholders.
Analysing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
Support the development of the student journey by identifying and reporting back on issues and trends.
Travel to other GBS campuses may be required from time to time, in accordance with business need.

Entry requirements

Essential Skills and Experience

Able to communicate effectively, with empathy, by phone and in writing.
Experience of working in a customer facing environment.
Commitment to providing a firstclass service to contacts.
Experience of working positively and effectively with others.
Able to receive and process information quickly and accurately under time pressure.
Welldeveloped skills in organising self (tasks, priorities, and time)
The ability to work in a fastpaced environment.
Knowledge and experience in using a Switchboard system (desirable)
Takes initiative and ownership, gets things done.

OTHER INFORMATION

The Careers and Employability Administrator will also be expected to demonstrate their commitment:
to GBS values and regulations, including equal opportunities policy.

- the GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned.

Training to be provided

Level 3 Customer Service Specialist Standard

Functional Skills Level 2 in Maths - if applicable
Functional Skills Level 2 in English - if applicable

Things to consider

Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.

Skills required

Array

Future prospects

Excellent progression available within the company.

The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Hours per week 40
Working week Mon-Fri (Times TBC)
Apprenticeship standard Business administrator (Level 3)

Greenford, Middlesex, England, UB6 0HE