Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Russell Tobin

Russell Tobin
Russell Tobin
Verified Company
Newcastle upon Tyne, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
What are we looking for in our

Customer Service Advisor - Newcastle?

Customer Service Advisor

Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors

  • Answer contacts promptly and professionally
  • Log/Validate all contacts on the provided case/call logging system.
  • Resolve customer queries using the relevant tools and systems
  • Manage end to end all contacts logged, providing regular updates to customers on ticket status.
  • Invoke Escalation Procedures within defined time frames
  • To comply/complete desk specific or adhoc request/tasks/training.
  • Ensure Quality standards are adhered to regarding both Cases & Calls.
  • Continuous documentation validation.
  • Proactively seek support from escalation team via appropriate methods as required.
  • Escalate tickets to other resolution team for validation and further escalation.
  • Monitor ticket queues and handle tickets appropriately
  • Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
  • Proactively contribute to the achievement of service desk SLA's.
  • Recruiter
    Kapil Nakra
  • Contact
More jobs from Russell Tobin
See all jobs of Russell Tobin