Customer Service Account Executive - Rugby, United Kingdom - Warrens
Description
Company Description
Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.
At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired
Reporting to the Customer Service Manager, the Customer Service Account Executive is to be the single point of contact for the selected customer accounts.
Working hours:
Monday to Friday,
Salary:
£32,669 per annum
Key Duties of a Customer Service Account Executive:
- Support the development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements.
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment.
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
- Build and maintain strong relationships with internal and external stakeholders
- Maintain agreed KPI's and report on performance and potential improvements
- Liaise with company management to support and implement growth strategies
- Support on adhoc projects as required
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution
Qualifications
- Passion for delivery of excellent customer service within an ever growing business
- Coach, train and motivate team members, be able to influence and steer to produce high end results
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
- A creative approach to problem solving and diplomacy with the client
- Considerable experience working in a customer facing environment
- A detailed understanding of Logistics and despatch operations to be able to manage and advise others
Additional Information
As part of our drive to make Warrens a great place to work.
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
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Annual Leave:
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Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a
great contribution of 4% employee and 4% employer.
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Life Assurance:
- 2 x your annual salary.
Wellness - Via our Employee Assistance Programme
we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
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Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
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Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
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Everyday discounts
- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings
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