Customer Service Representative - Inverness, United Kingdom - Enterprise Rent-A-Car

Enterprise Rent-A-Car
Enterprise Rent-A-Car
Verified Company
Inverness, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:

Join our team at Inverness Airport as a Seasonal Customer Service Representative for Enterprise Mobility.

A family-owned, world-class portfolio of brands in the UK, includes household names such as Enterprise Rent-A-Car. We've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time.


In this role, you will be the face of our brand, providing exceptional service to customers renting vehicles for their travel needs.

If you have a passion for delivering outstanding customer experiences and enjoy working in a fast-paced environment, we want to hear from you

Employees will be required to work a flexible schedule, including weekdays, weekends, and evenings. The contract will be for 30 to 45 hours per week, based on availability. Further details regarding specific working patterns will be discussed during the interview process. You will be paid an hourly rate of £11.64.


Responsibilities:


Key Responsibilities, but not limited:

  • Greet customers warmly upon their arrival at the rental counter, assisting them with the rental process from start to finish
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
  • Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
  • Conduct vehicle inspections with customers before and after rental periods, noting any preexisting damage and explaining the return procedures
  • Assist customers with loading and unloading luggage into rental vehicles, ensuring that they are comfortable and familiar with the vehicle's features before departure
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
  • Provide excellent aftersales support, including assisting customers with returning vehicles, processing payments, and resolving billing discrepancies

Qualifications:


  • Excellent communication and interpersonal skills, with a friendly and customerfocused attitude
  • Previous experience in customer service or retail
  • Strong attention to detail and the ability to multitask in a busy environment
  • Strong work ethic and positive attitude
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours: 30-45 hours


Location:
Inverness Airport


Pay:
£11.64
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