Work at Home Swedish Customer Service Representative - United Kingdom - Foundever

Foundever

Verified Company

United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Required Language
Swedish

Employment Type
Full time

Contract Type
Permanent

Description WAH Swedish Customer Service Representative**We provide international customer services for a company specialising in Diabetes Care who are dedicated to improving the health and lives of people with diabetes.

Ascensia Diabetes Care (ADC) is a global company dedicated to improving the health and lives of people with diabetes and their goal is to provide products and solutions that make a positive, daily difference for people with diabetes.

They create high quality solutions and precision tools that help patients manage their condition and take charge of their lives.

On a daily basis we deal with many different clients and if all that doesn't sound exciting to you, we can assure you it is We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe

The post holder will be expected to?cover shifts anytime between 8am and 8pm, Monday to Friday.

We offer a good benefit package as below:

40 hours contact
Perkz: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account
Monthly incentives

Responsibilities and results:

To respond to all customers enquires within given timescales, efficiently and effectively.
To develop and maintain a full knowledge of client products and services.
To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
To deal with all correspondence as requested/required.
Logging of all calls accurately and in line with procedure.
Responsible for maintaining and updating all administration.
To consult product manuals, to be able to advise customer of appropriate options / solutions.
To meet minimum monitoring criteria
To meet and exceed daily/weekly targets

Pre-recruitment experience, knowledge and skills required are:

Fluent in Swedish and English.
Experience of or aptitude for Customer Service.
Good organisational skills.
A minimum of 20 wpm on a keyboard.
A working knowledge of MS Word / Excel
Excellent communication skills and the ability to remain calm in all situations.
Ability to work on own initiative and under pressure in order to achieve deadlines.
ECDL qualification an advantage

Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world?

If yes, you have found the job you are looking for

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource
- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.