2nd / 3rd Line Support Engineer - Dartford, United Kingdom - INTEC SELECT LIMITED

INTEC SELECT LIMITED

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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2nd / 3rd Line Support Engineer

Overview:

Role & Responsibilities:

Providing indepth technical support services to many different clients, delivering high quality solutions?with great customer satisfaction
Troubleshooting and resolving system and networking?problems
Identifying opportunities to improve customer IT environments
Taking Technical Lead of Major Incident resolution
Ownership and Implementation of critical change control scenarios
Acting as a key point of technical escalation and authority within the team
Mentoring junior engineers within the Tech Support team

Essential Skills & Experience:

Have extensive working knowledge to support the below Microsoft's technology ?products:
Azure (Infrastructure, Virtual Desktop and Identity)
Office 365 (Exchange Online, SharePoint Online, Teams, Endpoint Manager, Defender for Business)
Windows Server (DNS, Active Directory, Hyper-V)
Confident with Microsoft PowerShell and scripting
Strong network technologies experience routing, switching, wireless networking DNS and firewalls
Be able to produce and maintain detailed technical documentation
Have stakeholder management skills, with the ability to communicate technical solutions to ?different audiences
Demonstrate excellent communication skills, both written and verbal
Broad knowledge of cyber security concepts and products
Familiarity?with other Private and Public Cloud solutions
VMware, AWS, etc
Be familiar with Storage Area Networks technologies
SAN arrays and fabrics