Pet Services Support Assistant - Godmanchester, United Kingdom - Wood Green

Wood Green

Verified Company

Godmanchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our vision is a world where all pets are well cared for in loving homes for life.

To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Wood Green's Community Engagement Department are looking for a dynamic, customer-focussed individual to join the Pet Services Support Team as a Pet Services Support Assistant.

This office-based role is at the forefront of promoting responsible pet ownership for all species as well as supporting owners in keeping pets in loving homes where possible, or guiding them through the relinquishment process.

The successful applicant willbe motivated to actively support pet owners and will have excellent customer service and communication skills.

You will be required to follow well-established procedures. Some independent judgements will be exercised when carrying out instructions, under general supervision.

Role responsibilities include:

Responding to a high volume of customer phone calls and contacts to determine appropriate service
Gathering required information needed for animals entering Wood Green for rehoming, making decisions on whether we can help with rehoming
Book advice calls for owners with our specialist team and deliver low level holding advice where appropriate

To be considered your experience to date will include:

Working in a customer services or call centre environment
Ability to prioritise workloads with mínimal supervision
Proven ability of delivering excellent customer service both verbally (on the telephone) and written, with empathy and emotional resilience
Demonstrate accurate recording of data

Further training and support will be provided.

The starting salary for this position will be £20,177 - £21,912 per annum depending on experience.