Administrator - Derby, United Kingdom - Lister House Surgery

Lister House Surgery

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lister House Surgery

Administrator Job Description and Person Specification

Job Title
Administrator

Hours Per Week
25

Job Summary
Run assigned recalls following agreed procedures.

Add data to patient records, including data quality checks and screening outcomes.

Book post-natal, baby checks and baby immunisation appointments.

Work closely with the Recall Supervisor and team to ensure all tasks and duties are actioned in a timely manner.

Mission Statement

At Lister House Surgery we pride ourselves in nurturing a friendly, professional and supportive environment in which to work, whilst ensuring we provide high quality patient centred care.

We aim to continue and build on our vision to be a community hub.

We have robust forward thinking plans in which to develop population health needs, involvement of the wider community and future sustainability of the practice.

We welcome and involve members of the community in developing this plan and maintaining sustainability.

As an organisation we strive to provide excellent patient care whilst making the best use of our multidisciplinary team from the available resources.

We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.

We welcome all suggestions and constructive feedback and are open and honest in any learning outcomes.

We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment and culture.

The partnership and management team are consultative in their decision-making process and value the input of every team member.

Practice Values
Our leadership behaviours framework set the standards of expectation we aspire to in our daily work.

Meeting these standards and developing the capability to exceed them, will not only ensure that we continue to improve and respond flexibly to changing needs as an organisation, but will also help our staff to fulfil their potential, both in terms of personal achievement and career advancement.

The behaviours we expect to see at Lister House Surgery are:

RESPECT
We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment which recognises the uniqueness of every individual

PARTNERSHIP

We will collaborate closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

SAFETY
We will embed a culture of safety improvement that reduces harm, improves outcomes and enhances patient experience. We will learn from mistakes and near misses and use patient feedback to enhance delivery of care.

CARE
We will aim to deliver care that is consistently high quality, well organised, meets best practice standards and provides the best positive experience of healthcare for our patients and their families

COMMUNICATION
We will respect the privacy, dignity and individuality of every patient. We will be open and inclusive with patients and provide them with information about their care.

We will seek the views of patients, relatives and visitors and use this feedback to improve and enhance our services.

Generic Responsibilities
All staff at Lister House Surgery have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of the health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality
This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are