Operations Assistant - Manchester, United Kingdom - Axcel Hospitality Manchester

Axcel Hospitality Manchester
Axcel Hospitality Manchester
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:


Health and Safety Responsibilities:
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Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines

  • To perform duty management shifts in line with company standards
  • To complete daily checks, daily duty manager diary and walk round
  • To check daily maintenance log, maintenance diary and kitchen diary
  • The reporting of hazardous situations, accidents and near misses in line with the company standard, and ensuring that the General Manager is informed of any major areas of concern
  • Cooperate with the company to achieve compliance under Fire and the Health and Safety legislations
  • Make careful use of Personal Protective Equipment that is provided
  • To maintain the highest standards of personal appearance and hygiene

Main Duties:
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To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales - To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests - Taking appropriate action to resolve guest queries, problems and to handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to your Head of Department/General Manager - To oversee the front desk ensuring we achieve total guest satisfaction - To ensure that the team are wearing correct uniform in line with company standards and their name badges - Have a thorough knowledge of all systems and procedures used with in Front Office so that you are able to give decisive direction and supervising to the team - To welcome guests to the hotel in a courteous and helpful manner - To comply with hotel policy regarding floats and access to the safe - Ensure all VIP/Special Need/Special Request/Previous Complaint guests are highlighted and actioned upon in the correct manner - Be thoroughly aware of all administration procedures with reference to reservations, correspondence checks/filing relating to a guest stay and taking of reservations - Communication with the housekeeping management to ensure late/early departures, daylets, showround rooms and room moves are dealt with - Inspects and approves all rooms after they have been cleaned to ensure that all hotel policies and standards have been met - To maximise revenue where possible by means of up selling and occupancy - To complete daily accounts procedures and ensure correct monies are banked - Write the departmental rota for Reception (Day and Night Shift) - To ensure that the departmental rota and payroll budget is adhered to and managed correctly - To complete and check weekly ATM reports - Comply with time and attendance policies - Have an understanding of the departmental budgets and how they contribute to the hotel's overall targets - Working alongside the HOD and General Manager to support in staff training and development - To suggest and organise ways of 'up selling' to maximising departmental profits and ensure every opportunity is taken to 'up sell' by team members - To ensure all calls are passed to the relevant department/persons - Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to - Responsible for group bookings - Assisting concierge/porters when they are busy to accompany guests to their bedrooms - To report Daily Briefing to all departments 3 |4 Axcel Hospitality Bath Ltd | Henrietta House Hotel - Control the availability of rooms, rooms types, accuracy of room count and rate categories - To ensure sufficient staff are available for the safe, high quality functioning of the hotel - Encourages Success by supporting and respecting your guests and their goals; by recognising them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced - Dealing with irregular payments - Assisting in credit policies and facilities - Assisting in cash security procedures - Shifts are between 7am and 11pm, 5 days of 7.

Will include working over holidays such as Christmas, Christmas Day, Christmas Eve, New Years' Eve, New Year's Day and Easter.

- To maintain the highest standards of confidentiality - To act as an ambassador of Henrietta House Hotel at all times promoting awareness of the Hotel services and good reputation - To complete handover information - To be fully aware of and strictly adhere to liquor licensing legislation - To assist with the recruitment of staff ensuring proper procedures are followed - To ensure all hotel staff demonstrate a professional attitude and are meeting proper company appearance and uniform standards - To assist with reviewing performance of team members, following company guidelines - To lead and motiva
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