Customer Service Administrator - Nottingham, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Sales Administrator

£23,000 - £24,000

Basford

Free car parking

The role:

In this role, you'll spend approximately 80% of your time:

Processing orders efficiently through their website platform.
Addressing and resolving issues related to missing or incorrect orders.
Utilising your expertise to ensure smooth order processing and timely delivery.

Additionally, you'll spend around 20% of your time:

Engaging directly with customers to assist with product enquiries and take orders over the telephone
Offer customers alternative products if stock is not available
Providing exceptional support to enhance their customer experience and foster positive relationships with their customers.

Key skills and experience:

Strong administration skills, ideally with experience in a manufacturing background where you have experience of processing and taking orders (although not essential).
Experienced in managing online orders and resolving related issues.
Contributing to the warm and supportive atmosphere within their small customer services team.
Strong communication skills, both written and verbal, to engage effectively with customers and building relationships to secure repeat orders
Experience in conflict resolution and the ability to handle challenging situations with professionalism and empathy.

In return:

Free on site car parking

25 days annual leave plus bank holidays

Pension scheme

Tate is acting as an Employment Business in relation to this vacancy.