Affiliate Account Manager - 4 day week - 12 month Maternity Cover - swindon, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom swindon, england, United Kingdom

    6 days ago

    Default job background
    Description

    Job Title: Affiliate Account Manager

    A unique opportunity has arisen for an experienced Affiliate Account Manager to join Profect Marketing, a leading affiliate marketing agency, on a 4-day week basis.

    About the Role:

    The successful candidate will have at least 2 years of experience directly managing affiliate programs in network, agency or client-side roles. You will be responsible for delivering exceptional client service, building strong relationships and providing expert guidance on affiliate marketing strategies.

    Main Responsibilities:

    • CLIENT SERVICE:
      • Delight customers with accurate, timely and proactive service
      • Build strong client relationships and feel like an extension of their team
      • Manage projects and ad-hoc requests from multiple clients, proactively prioritising and escalating as needed
      • Respond confidently and accurately to client questions
      • Be the first port of call for all your clients' queries
    • COMMUNICATION:
      • Provide regular client updates on actions, opportunities and ongoing projects
      • Ensure clear and effective communication both with clients and internal contacts
      • Suggest new, effective communication strategies as appropriate
    • STRATEGY:
      • Create strategies and tactical plans for your affiliate programs
      • Manage the implementation of strategies and plans to ensure client goals are achieved
      • Work with other agencies, particularly PR, to align strategies
    • RECRUITMENT AND OPTIMISATION:
      • Identify and recruit relevant new affiliates
      • Analyse and optimise existing partners to maximise program growth
    • ANALYSIS AND REPORTING:
      • Analyse program performance to identify opportunities or issues and take appropriate follow-up action
      • Discuss program performance with clients and create Excel-based reports to evidence this
    • PROCESS:
      • Suggest new ways of working to increase efficiency and support agency growth

    Requirements:

    • 2 years direct affiliate marketing experience (in-house, agency or network)
    • Excellent written and oral communication skills
    • Highly organised, you stick to your commitments so clients can trust you
    • Strong attention to detail
    • Comfortable analysing data and drawing conclusions from it
    • Enjoy building positive and strong client relationships
    • Confident in problem-solving
    • Happy working independently and in seeking support when needed
    • Able to prioritise competing tasks
    • Advanced Excel capabilities including: conditional formatting, pivot tables, vlookups

    Preferred Skills:

    • Experience with Awin, CJ, and Rakuten
    • Basic HTML
    • GA4 or other analytics experience
    • Excellent interpersonal skills to build strong and effective working relationships
    • Puts the client at the heart of every decision
    • Demonstrates confidentiality and works with integrity
    • A positive, resourceful, and engaging approach
    • Able to operate professionally, calmly, and objectively even under pressure

    What We Offer:

    • Free flu jab
    • Private medical insurance
    • 4-day week
    • Work from home 3 days per week
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